FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

If you are interested in purchasing a guitar or bass that is available today, you can review the IN STOCK page to check current availability. Note that these guitars will ship within 1-2 business days of the order being placed.

For BUILD YOUR OWN orders, you have the option to pay in full up front, or to utilize the pay over time option (25% every two weeks). Once your order is placed, your build will typically begin within one week.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Build lead times depend on the number of existing orders as well as your place in line, and an accurate timeline can be provided when the order is placed. Typical wait time expected is currently 8-10 weeks.

CAN I ADD ANY CUSTOM UPGRADES THAT AREN'T LISTED ON THE ORDER PAGE?

Feel free to send us a message with the requested upgrade(s), and we'll consider adding it as a product variation.

I DON'T LIKE ANY OF THE COLOR COMBINATIONS LISTED, CAN I MAKE A CUSTOM REQUEST?

Feel free to send us a message with the requested color combination, and we'll consider adding it as a product variation.

CAN I VIEW BUILD PROGRESS ON MY ORDER?

For current progress pics and updates, the best place to look would be the @flores-guitars instagram page. Send us your @ when you place your order and we'll tag you!

CAN I MAKE CHANGES TO MY BUILD AFTER I PLACE AN ORDER?

If you want to make a change to your build after your order has been placed, contact us with the details, and we will confirm the updated order. Note, this could potentially delay your build start date as the revised details get finalized.

Once your build enters production, no further changes can be made, as all materials and finishes are ordered at the start of each build sequence.